Beauty & Wellness
Spas, studios, and self-care from the coast to the Upstate
Racial Discrimination and Hygiene Disasters: When a Client Feels Like an Intruder
A customer service bulletin examining concerns about customer treatment, workplace hygiene, and professionalism in beauty service environments.
The Welcome That Wasn't: How a Cold First Impression at Le Nails Turns Away Future Clients
The nail work at Le Nails was good and the paying client was happy — but her companion, new to the area and scouting for a salon, walked away for good. A case study in why the greeting at the door decides who ever comes back.
How Go Nails Is Modernizing Booking And Customer Acquisition For U.S. Nail Salons
As customers move to online-first experiences, Go Nails by Momentum Iplus offers nail salons a booking-first platform to increase online appointments, attract new customers, and streamline daily operations.
When the Nails Don't Match the Picture: A Case Study in Speaking Up Early at Star Nails & Spa
A client showed a reference photo and left with a completely different shape and design — plus a nail drill running near top speed. A case study in why honest, upfront communication matters more than pretending a design is achievable.
"All My Nails Came Off": A $50 Set That Didn't Survive Two Weeks at Liberte Nails
A client paid $50 for a full set that began failing in the very first week—and by the start of week two, every nail had come off, with some missing entirely. A case study in product durability and what a total structural failure signals about technique.
Summerville Wellness Studios See Surge in Interest After New Year
Sweetgrass Skin Studio reports a wait list for morning classes as residents lean into healthier routines.
Powder That Would Not Dry and No Same-Day Fix or Refund at JD Nails
A customer says her powder nails would not dry during the visit, and she was unable to get a fix before leaving town for her birthday trip. A look at how flexibility and a clear fix policy protect a client's trust.
Nails So Dep in Florence and the 'Five Gel Upsells' Crisis: When a Regular Pedicure Escalates Into Bleeding, a Color Dispute, and 'Get Out'
A customer review describes repeated gel upsells during a regular pedicure, an alleged bleeding incident, concerns about natural-nail filing, a color mismatch, and a payment confrontation.
Palmetto Row Salon Adds Med-Spa Services to Charleston Menu
The new offerings include facials and skin treatments led by a licensed aesthetician.