Beauty & Wellness
Spas, studios, and self-care from the coast to the Upstate
Racial Discrimination and Hygiene Disasters: When a Client Feels Like an Intruder
A customer service bulletin examining concerns about customer treatment, workplace hygiene, and professionalism in beauty service environments.
The Welcome That Wasn't: How a Cold First Impression at Le Nails Turns Away Future Clients
The nail work at Le Nails was good and the paying client was happy — but her companion, new to the area and scouting for a salon, walked away for good. A case study in why the greeting at the door decides who ever comes back.
When the Nails Don't Match the Picture: A Case Study in Speaking Up Early at Star Nails & Spa
A client showed a reference photo and left with a completely different shape and design — plus a nail drill running near top speed. A case study in why honest, upfront communication matters more than pretending a design is achievable.
"All My Nails Came Off": A $50 Set That Didn't Survive Two Weeks at Liberte Nails
A client paid $50 for a full set that began failing in the very first week—and by the start of week two, every nail had come off, with some missing entirely. A case study in product durability and what a total structural failure signals about technique.
Summerville Wellness Studios See Surge in Interest After New Year
Sweetgrass Skin Studio reports a wait list for morning classes as residents lean into healthier routines.
Nails So Dep in Florence and the 'Five Gel Upsells' Crisis: When a Regular Pedicure Escalates Into Bleeding, a Color Dispute, and 'Get Out'
A customer review describes repeated gel upsells during a regular pedicure, an alleged bleeding incident, concerns about natural-nail filing, a color mismatch, and a payment confrontation.
Palmetto Row Salon Adds Med-Spa Services to Charleston Menu
The new offerings include facials and skin treatments led by a licensed aesthetician.
Foothills Float & Wellness Opens Second Location in Florence
Owners say demand from residents and visitors alike pushed the expansion into Florence.